Fix payment bug, such as declined or incomplete transactions

If you take bug paying for Google products, you might need to set up a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments eye settings. If they don't lucifer, update your address in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If yous're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the order again.
    • Effort creating a new Google business relationship if y'all don't already have i and visiting the Google Store to endeavour the transaction once again.

"Unable to complete transaction: Expired card"

Bank check to run across if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please use another grade of payment."

Annotation: These steps also apply if y'all encounter the error bulletin "Your payment didn't go through. Please try a different payment method or try again subsequently."

Try the following:

  1. Check to see if your payment method is upward to date. If it isn't, update it in the Payments middle, and then attempt your purchase again.
  2. Make sure yous have enough coin in your account for the purchase.
  3. If y'all're still having bug, contact your bank to see if there's a problem with your business relationship.
  4. Try making the buy again with a unlike payment method.

"Your payment was declined due to an event with your account"

If you encounter this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more than information to protect your account against fraud.
  • Nosotros need a lilliputian more than information to comply with Eu law (European customers only).

To set the issue, endeavour the following:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments eye.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to procedure payment: Depression carte du jour residual"

You might not accept enough funds in your account to make the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the bill of fare before y'all can utilise it again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse bill of fare.
  4. Within 2 days, you'll find a temporary accuse on your card argument along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your menu.
    • If less than 2 days: Wait up to two days.
    • If more than 2 days: Check your card argument. Yous should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

You tin't use this card for this purchase. Endeavour to make the purchase once more with a different bill of fare.

If the bill of fare you desire to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Larn more than most what to do if you temporarily or permanently airtight your payments profile.

If you lot're yet having trouble, contact support.

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